FAQ

Questions and Answers

We’ve been creating websites for clients of all sizes since 2006. Over time we’ve developed a checklist to assist business owners in getting started with their digital project.

You may like to start by reading the first article from our Planning a New Website - Getting Started series.

  In a hurry? Click here to download this information as a simple checklist (coming soon).

1. Make Time

This is really important. Creating a successful digital presence requires us to work as a team. We know you have a business to run - but so do we. If you don't have time to devote to completing this project, please ensure you can delegate total project control to somebody who can, so it can be completed in a timely manner.

2. Strategy and Planning

One of the main reasons a project will fail is a lack of planning. There are 3 key objectives we believe are essential in achieving a successful digital project:

  • WHO - Identify target audience
  • WHAT - Identify business goals
  • HOW - Identify how best to communicate with that audience to achieve those goals

  More information: Planning a New Website - Strategy & Planning

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3. Set A Budget

If you really want a digital presence that works FOR your business, you should be prepared to invest in your business and consider it an investment.

We follow a sound strategy to deliver custom projects that work for your business. We invest time and energy in identifying your individual WHO, WHAT and HOW, to ensure the solution we implement delivers not only good value for money, but also a positive return on your investment. And we can continue to look after your digital needs long after the website is launched. Some of our clients have been with us for over a decade.

Because we don’t just churn out quick and easy websites, we’re not the cheapest. We’re also a long way from the most expensive.

4. Establish Your Identity

Traditionally, establishing business identity involved choosing a name, registering it with the approriate authority, getting a logo and ordering business cards and stationery. But of course today, there are additional considerations:

  More information: Planning a New Website - Establish Your Identity

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5. Artwork, Content & Images

Now we're moving into some of the things that actually go into your website.

Artwork

Content

We’re happy to write your website content, but to ensure it is accurate and reflective of your business we will require some information from you. For example:

In order to achieve a good outcome, it is important that you provide as much content as possible at the beginning of the project. This is required for layout planning. Projects sometimes experience delays when a Client initially asks for “a Services page” and the website is planned around a single Services page, and we are subsequently provided a 20 page Word document. It is of course possible to create new content and move existing content around, but doing/undoing/redoing takes a lot more time than simply doing it once and may incur additional costs.

Images

A professional business needs professional imagery. As the saying goes - "A picture is worth a thousand words" - and online this is particularly true to ensure you stand out from the crowd.

  • At least one good quality image per page.
  • The fastest way to make your website look unprofessional, is to use bad quality smartphone images. Invest in a professional photographer, purchase stock images, or at the very least ensure your existing images are sharp, well optimised and help to tell your story.

6. Build a website designed for good SEO

7. Develop a Content Strategy

  • There's no point randomly creating new content without first knowing exactly what you would like to achieve out of it. Have a plan.

8. Develop a Social Media strategy

  • Similarly, there's little point randomly throwing content onto randomly-chosen social media platforms, if it won't achieve your goals. Have a plan.