FAQ

Questions and Answers

Yes, and no. It is important to understand some details.

For CMS websites, WebSolutionZ offer a "complete package" - website design/development, hosting, and ongoing security and maintenance, as well as domain name registrations. This means all web-related invoices come from us. Most of our clients prefer this, as they know they can safely ignore any spam that isn't from us.

For SaaS websites, the site is hosted by a provider who charges a monthly fee. You will have full access to your SaaS site as long as you continue to pay the fee. However, these websites cannot be downloaded and taken elsewhere, so technically the situation is more "lease" than "own".

If we build a site for you, this also means:

  • If WebSolutionZ host your website - we have access to it. Even if you disable our Joomla access, we could still gain access via the website hosting account.

  • If WebSolutionZ register a domain name for you - we have access to it. It is registered via our domain registration console. We do add your Registrant details, but as long as the domain name is within our console, we can get to it.

  • If WebSolutionZ build an SaaS site for you - depending on the platform, we may still be considered an administrator after you take charge.

If you require "sole custody" of your website, we recommend a CMS website and setting up your own domain name and website hosting. We can build the website in your own account, and once the project is complete you can remove our access and change your passwords.

A domain name can be transferred to a different registrar at any time. A domain password is required to commence the transfer. You will be able to access your domain password via your Client Account.

Because we build CMS websites using Joomla CMS and readily available components sourced via the Joomla! Extension Directory (JED), you may choose to migrate your website to a different developer at any time. Additionally, your website includes backup software, which enables you to perform backups that can be restored in any other hosting location if required.

Further details regarding ownership are available in the Website Development Contract, which is signed prior to the commencement of a project.